Mk99 Terms and Conditions — Complete Guide

Mk99 (referred to hereinafter as the "Platform") is an online gaming service operated for users in Bangladesh and other approved regions. These Terms and Conditions ("Terms") constitute a legally binding agreement between mk99 and its users ("Players").

By creating an account on mk99, using the Platform, or participating in any game, you confirm that you have fully read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue your use of mk99.

Mk99 reserves the right to modify these Terms and Conditions at any time. Continued use of the Platform after any changes are made will be considered acceptance of the updated Terms. Please check this page regularly.

The following requirements must be met to open an account at mk99:

• You must be at least 18 years old. Gaming by minors is strictly prohibited and may be subject to legal penalties.
• Each person may hold only one account. If multiple accounts are detected for the same individual, all accounts will be closed.
• You must provide accurate and truthful information at registration — including your name, date of birth, address, and contact details.
• Your account security is your own responsibility. Keep your password private and do not share it with anyone.
• Mk99 reserves the right to decline any registration request, particularly where there is doubt about the accuracy of the information provided.

After registration, you can verify your email address or phone number. Verified accounts have full access to bonuses and withdrawal features.

Mk99 follows internationally recognized KYC (Know Your Customer) standards. Identity verification is required before making withdrawals or when transactions exceed specified thresholds.

The following documents may typically be required for verification:

• A clear photo of your National ID (NID) or passport
• Proof of current address (bank statement or utility bill)
• Proof of Payment Method Ownership

Mk99 may put withdrawals on hold until verification is complete. Submitting false information or forged documents will result in immediate account closure and may be reported to the relevant authorities.

The following rules apply when making a deposit on mk99:

• Deposits may only be made from a payment method registered in your own name. Depositing from another person's account is not permitted.
• The minimum deposit amount and maximum daily limit are listed on the mk99 Payments page.
• Deposits can also be made through other approved methods in addition to Mobile Banking, Nagad, and Rocket.
• Deposits are usually instant. If a technical issue causes a delay, it will be resolved within 24 hours.
• Mk99 does not charge any fees on deposits directly; however, your payment provider may apply their own charges.

If your deposit hasn't been credited, contact support with proof of payment (screenshot or transaction ID).

The following conditions apply when withdrawing winnings from mk99:

• Withdrawals can only be made from verified accounts.
• Your first withdrawal must be made using the same payment method you used to deposit.
• A minimum withdrawal amount applies — see the Payments page for details.
• Winnings earned from a bonus cannot be withdrawn until the applicable wagering requirements have been met.
• Mk99 may carry out additional verification for large withdrawals, which can take up to 72 hours.
• Mk99 reserves the right to place withdrawals on hold if suspicious activity is detected.

The bonus policy is one of the most important parts of mk99's Terms and Conditions. Please read the terms carefully before claiming any bonus offer:

• Wagering Requirement: Each bonus comes with specific wagering requirements (e.g., 30x means you must wager 30 times the bonus amount).
• Time Limit: Most bonuses have an expiry date. If wagering requirements are not met within that period, the bonus will be forfeited.
• Game Restrictions: Some bonuses can only be used on specific games. This will be stated in the offer details.
• One Bonus Policy: Multiple bonuses cannot be active at the same time unless otherwise stated in the offer.
• Prohibited Misuse: Any attempt to exploit the bonus system in an irregular manner will result in account closure.

Mk99 reserves the right to modify, suspend, or cancel any bonus offer at any time. In any bonus-related dispute, mk99's decision is final.

The following general rules apply when playing games on mk99:

• All games are powered by certified RNG (Random Number Generator) technology, ensuring fully random and impartial results.
• If a technical issue occurs during a game, mk99 reserves the right to review the game outcome.
• If a software error results in an abnormal win in any game, mk99 is not obligated to pay out that amount.
• Using bots or automated software to play games is strictly prohibited.
• In Live Casino games, the dealer's decision is final. In the event of a technical issue, the game manager's ruling will apply.
• Each game has its own rules, available in the game lobby. Please read them before you start playing.

The following activities are strictly prohibited on mk99 and may result in account closure and legal action:

• Creating or operating multiple accounts for the same individual
• Creating or using an account under someone else's identity
• Using the platform for money laundering or any illegal financial transactions
• Bonus abuse — collecting bonuses through multiple accounts
• Hacking, cracking, or any form of unauthorized access to the gaming system
• Playing games using automated bots or software
• Threatening, harassing, or abusing other players
• Filing false complaints or chargebacks against mk99

Mk99 reserves the right to close or suspend an account under the following circumstances:

• Any violation of these Terms and Conditions
• If identified as underage
• If false information or forged documents are submitted
• Suspicious Financial Activity
• If your account has been inactive for an extended period (generally more than 12 months)

You may request to close your account at any time. In such cases, you will have the opportunity to withdraw any valid balance; however, any active bonuses will be forfeited.

A monthly maintenance fee may apply to inactive accounts. See the Payments page for details.

Mk99 believes gaming is purely for entertainment. We want our players to enjoy games in a healthy and controlled way. As part of these Terms and Conditions, mk99 provides the following features:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Your game will automatically stop if your losses exceed a set amount.
• Session Limit: Limit your continuous gaming sessions.
• Self-Exclusion: Exclude yourself completely from the platform for a set period.
• Reality Check: A summary of your gaming time and spending will be shown at regular intervals.

Problem gambling is a serious issue. If you feel your gaming is getting out of control, contact support immediately or Responsible Gaming View page.

In the event of a dispute between mk99 and a player, the following process will apply:

• Contact our support team first. Most issues are resolved within 24–48 hours.
• If you are not satisfied with the support team's resolution, you may submit a formal written complaint.
• Mk99 will review all complaints within 7 business days.
• In all dispute resolutions, the decision of mk99 management is final.

Initiating chargebacks or making unjustified claims through your bank will result in account closure and may lead to legal action. mk99 is always committed to fair and transparent resolution.

Mk99 reserves the right to update its Terms and Conditions at any time. For significant changes, we will notify you via your registered email or through the Platform.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions or comments about these Terms and Conditions, please contact our support team: